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Job Summary
- Company
- External IT
- Location
- Dallas, TX 75231
- Industries
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- High School or equivalent
- Career Level
- Entry Level
- Salary
- 35,000.00 - 50,000.00 USD /year
Based on Experience Level
Cloud Helpdesk Engineer
About the Job
About External IT
External IT was one of the very first full service, cloud IT outsourcing companies. Our cloud hosting platform unifies all of IT, both Windows and Web.
A simple way to think of where we fit as part of a cloud computing solution is this: Microsoft, Google and Salesforce.com all deliver applications. Apple and Dell provide hardware. Amazon provides cloud infrastructure at a commodities price. What External IT gives you is everything you need to make all of this work together, and enable you to take full advantage of cloud computing.
Duties
Do you have experience in Windows administration and desktop support, and want to break out of the regular help desk role into a position supporting a Cloud based IT platform? If so, then we want to take your knowledge and experience to deliver a quality customer experience as part of our Cloud Helpdesk!
As a part of the Cloud Helpdesk, fielding incoming calls and tickets from clients utilizing our feature-rich Portal is your main focus. Due to the wide range of industries taking advantage of External IT’s services, you will have exposure to several different industry standard line of business apps, along with other emerging technologies that integrate with our Portal.
Each week with External IT you will walk away learning something new, and build your technical prowess to an elite level. All that’s required of you is that you be prepared and willing to take the opportunity.
Top 5 things to succeed In This Position
1.Adaptability – There will always be something new to learn and support. Being able to learn quickly, and catch on to new concepts and features being implemented is key.
2.Understanding core technologies, and how to build around them (Active Directory, SQL, Exchange, SharePoint, IIS, PowerShell)
3.Impeccable, up-to-date communication (verbal and written)
4.Customer Service with a focus on building partnerships with clients.
5.A “Problem Solver” attitude
Technical Skills
•Windows Server 2003 & 2008
•Active Directory
•Exchange
•SharePoint
•SQL
•Microsoft Office 2007 & 2010
•Citrix XenApp experience a PLUS
•High attention to detail, especially in client communication
•Highly motivated to solve problems, and implement solutions
•Ability to work under pressure
Personal Skills
Communicate Clearly
Effective communication is important to the continued success of the Cloud Helpdesk, as we hold ourselves to a higher standard, and if the ball is in your court, you need to make sure it’s not dropped.
Learn Quickly
Each client has a custom set of applications and processes, and you need the ability to quickly learn these new technologies and procedures with a high level of retention and accuracy.
Documentation
You will need to have the discipline to ensure detailed information is documented as fixes and solutions are implemented. A high attention to detail is required when communicating resolution, and ensuring gained knowledge is tracked and shared.
Adaptable Interpersonal skills
One phone call, you may be talking to the Secretary of the local flower delivery company, and the next interaction you have is with the CEO of a Fortune 500 company. You should have the ability to change gears from one call to the next, and do it effortlessly.
Experience
1-3 Years as Desktop Support or Remote Helpdesk
Location
Dallas, TX
Education
HS equivalent or higher
Benefits
External IT offers a quality Incentive Package including: A competitive compensation package including health insurance, 401k, vacation and holiday pay, and other supplemental services including a flexible spending account and expense reimbursement.
This is an excellent opportunity offering a great potential for growth and personal achievement within a Growing Organization. At this time ONLY candidates local to the Dallas region will be considered as there is no relocation assistance being offered with this position. This position requires NO travel
Candidates apply only via email; No phone calls or agencies please. Find out more about our services by visiting www.externalit.com
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